Book a Telehealth Appointment
At Independent Pharmacies Australia (IPA), we are committed to making healthcare more accessible, convenient and patient-focused. Our telehealth service connects you with qualified Australian doctors for fast and confidential consultations, all from the comfort of your own home. Whether you need to renew a regular prescription, speak to a doctor for medical advice or referrals, or request a medical certificate for work, school or carer’s leave, IPA offers a quick, secure and reliable solution. Available across Australia, our telehealth services ensure you receive timely care without the hassle of travel or long clinic wait times.
Quick Online Prescription
Need a fast prescription refill? Our affordable prescription refills service allows you to obtain prescriptions online with minimal hassle. Access affordable prescription refills from anywhere in Australia. No GP appointment needed. Available daily from 7am to 11pm.
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Connect with a Doctor Online
Finding a ‘doctor near me’ when you need one can be challenging. Our telehealth service gives you access to experienced doctors who can provide medical advice, issue prescriptions, and offer referrals as needed. Skip the waiting room and speak to a professional from the comfort of your home.
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Medical Certificates via Telehealth
Need a medical certificate from the comfort of your home? Our telehealth service allows you to consult with a qualified doctor and receive a valid medical certificate online. Whether you’re unwell and unable to work or need documentation for personal reasons, our doctors can assess your condition and provide your medical certificate electronically.
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Online Prescriptions
What Is An Online Prescription?
An online prescription is a safe, fast, and convenient way to renew your regular medications. After a brief online consultation with a registered Australian doctor, your electronic prescription (eScript) is sent directly to your phone via SMS or to your nominated email. To learn more, visit our eScripts page.
How Do Online Prescriptions Work?
Step 1– Search for your medication.
Step 2 – Securely add your payment details.
Step 3 – Speak to an Aussie doctor
Step 4 – Receive a Script via text to your phone
How is this different from an eScript?
- An online prescription = Getting a script renewal for a prescription that you already have.
- An eScript = When you already have your script and you want to skip the queue for picking up your medication. Simply upload your script and arrange a time to collect your medication from your local pharmacy without having to wait.
Telehealth Consult
Why Choose Telehealth at IPA?
IPA’s telehealth service offers fast, reliable access to medical advice and referrals, all without the need to visit a clinic. Speak to an Australian-registered doctor from the comfort of your home and receive medical certificates, prescription renewals, and expert guidance without long wait times or travel. Our secure and confidential platform ensures a convenient and trusted healthcare experience, wherever you are in Australia.
How Do Telehealth Appointments Work?
Step 1–Complete our online form.
Step 2 – Securely add your payment details.
Step 3 – Speak to an Aussie doctor
Step 4 – Receive a Script via text to your phone
Getting a Medical Certificate with IPA
Need to take a sick day from work, school or university? With IPA’s telehealth medical certificate service, you can request a medical certificate online without leaving home. Whether it’s for personal illness or carer’s leave, simply complete a short health questionnaire and an Australian-registered doctor will assess your request. If approved, your medical certificate will be emailed directly to you – quick, convenient and hassle-free.
How Do Telehealth Appointments Work?
Step 1 – Complete our online questionnaire.
Step 2 – Securely add your payment details.
Step 3 – Speak to an Aussie doctor about your illness.
Step 4 – Receive the certificate to your email address.
1. What is telehealth, and how does it work?
Telehealth allows you to consult with a doctor online via video or phone call. During the consultation, you can discuss your health concerns, receive medical advice, get prescriptions online, and even obtain a medical certificate if required.
2. Can I get a prescription through telehealth?
Yes, our online doctor consultations enable you to receive a valid prescription without visiting a clinic. If approved, your script will be sent electronically to your preferred pharmacy for easy collection or delivery.
3. Can telehealth give a medical certificate?
Simply book a telehealth consultation, discuss your condition with a doctor, and if eligible, you’ll receive a medical certificate electronically for work or personal leave.
4. How to book a telehealth appointment?
You can book a telehealth consultation online by selecting a time that suits you. A qualified doctor will then connect with you via video or phone call.
5. Can I speak to a doctor online 24/7?
Availability varies, but we offer flexible telehealth appointments, including after-hours consultations. Check our booking system for available times.
6. Is telehealth safe and confidential?
Yes, all telehealth consultations are conducted via secure and confidential platforms to ensure your privacy and data protection.
7. Do I need to download an app for telehealth?
Most consultations can be accessed via a secure link, so downloading an app is usually not required. Instructions will be provided after booking.
8. Can telehealth doctors provide referrals?
Yes, our online doctors can provide referrals for specialists, pathology tests, and imaging if necessary.
9. What conditions can be treated via telehealth?
Telehealth is suitable for a range of non-emergency conditions, including cold and flu symptoms, skin conditions, prescription refills, mental health support, and general medical advice. If you have a serious or life-threatening condition, please visit a hospital or call emergency services.
10. What Medications Can I Renew With IPA?
You can now request online prescriptions for a wide range of medication categories with over 300 commonly prescribed treatments available. Simply search for your regular medication, complete a quick health questionnaire, and have a private consultation with an Australian-registered doctor. Fast, secure, and hassle-free.